Refund and Returns Policy
Due to the sensitive nature of research compounds and peptides, all sales are final.
No Returns
We do not accept returns of any products once they have been shipped. This policy ensures product integrity, safety, and compliance with research standards.
Damaged or Incorrect Orders
Refunds or replacements may be considered only if:
- You received an incorrect product
- Your order arrived damaged or defective
Any such issues must be reported within 48 hours of delivery. Please include your order number and clear photos of the issue.
Review Process
All claims are reviewed on a case-by-case basis. If approved, we may issue a replacement or store credit at our discretion.
Non-Refundable Situations
We are not responsible for issues resulting from:
- Improper storage or handling
- Use outside intended research purposes
- User error or misunderstanding of product specifications
Contact
If you have questions regarding these policies, please contact our support team through the website.